Cookie Policy
Last updated: November 2024. This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform to enhance your experience, ensure security, and comply with UK data protection regulations including GDPR and the Privacy and Electronic Communications Regulations.
What Are Cookies
Cookies are small text files stored on your device when you visit our casino website. These files contain information that helps us recognise your browser and remember certain information about your preferences or past actions. Cookies enable essential functionality for online gaming, account management, and security features required for safe gambling operations.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Enable core website functionality, security features, and gaming operations | Session/1 year |
| Performance Cookies | Collect anonymous data about website usage and gaming performance | 6 months/2 years |
| Functional Cookies | Remember your preferences, language settings, and gaming history | 1-3 years |
| Targeting Cookies | Deliver personalised content and responsible gambling messages | 1 year |
Essential Gaming Cookies
These cookies are absolutely necessary for our casino platform to function properly and cannot be disabled without significantly impacting your gaming experience. Essential cookies enable account authentication, maintain gaming sessions, process transactions, and implement responsible gambling tools mandated by UK Gambling Commission regulations.
- Account authentication and login verification
- Gaming session management and security
- Payment processing and transaction security
- Age verification and compliance checks
- Responsible gambling limit enforcement
Performance and Analytics
Performance cookies help us understand how players interact with our gaming platform by collecting anonymous statistical data. This information allows us to optimise game loading times, identify technical issues, and improve overall user experience. We use this data to enhance our slot machines, table games, and live dealer experiences while maintaining player anonymity.
Functional Enhancement Cookies
Functional cookies remember your gaming preferences and personalise your casino experience. These include language selection, currency preferences, favourite games, betting patterns, and display settings. This data helps us provide a tailored gaming environment while supporting responsible gambling practices through personalised deposit limits and session reminders.
Marketing and Personalisation
With your consent, we use targeting cookies to deliver relevant promotional content, bonus offers, and responsible gambling messages. These cookies track your gaming interests to present appropriate slot games, tournament invitations, and loyalty programme benefits while ensuring compliance with UK advertising standards for gambling operators.
- Personalised game recommendations based on preferences
- Targeted bonus offers and promotional campaigns
- Customised responsible gambling messaging
- Loyalty programme benefits and rewards tracking
Third-Party Services
Our platform integrates with licensed third-party services including payment processors, game providers, and analytics platforms. These partners may place their own cookies to enable secure transactions, deliver gaming content, and provide customer support. All third-party cookies comply with UK data protection standards and gambling industry regulations.
Managing Cookie Preferences
You can control cookie settings through our preference centre accessible from your account dashboard. This allows you to consent to or reject non-essential cookies while maintaining essential functionality. Please note that disabling certain cookies may limit access to some gaming features or personalisation options.
- Access cookie settings through your player account
- Select cookie categories to enable or disable
- Update preferences at any time through account settings
- Contact customer support for assistance with cookie management
Browser Cookie Controls
Most web browsers allow you to control cookies through their settings menu. You can configure your browser to accept all cookies, reject all cookies, or prompt you before accepting cookies. However, blocking essential cookies may prevent access to your casino account and gaming features required for regulatory compliance.
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
Data Protection Rights
Under UK GDPR, you have specific rights regarding cookies and personal data processing. You can request information about cookies we use, ask for deletion of cookie data, or withdraw consent for non-essential cookies. These rights apply to all data processing activities on our gaming platform while maintaining compliance with gambling license requirements.
Contact Information
For questions about our Cookie Policy, data protection practices, or to exercise your rights regarding cookie usage, please contact our Data Protection Officer. We are committed to transparency in our cookie usage and ensuring compliance with all applicable UK regulations governing online gambling and data protection.